Refund policy

Return & Refund Policy

Last updated: November 2, 2026

At Xylify Happy Teeth, customer satisfaction is important to us. As our products are food items intended for consumption, special hygiene and food safety conditions apply to returns.

1. 14-Day Right of Withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from your online purchase within 14 days of receiving your order, without giving a reason, unless a legal exception applies.

To be eligible for a return under the right of withdrawal, Xylify products must remain unopened, unused and in their original sealed product packaging, with the hygiene seal intact.

For health protection, hygiene and food safety reasons, we cannot accept returns of products whose sealed packaging has been opened or whose hygiene seal has been broken after delivery, where the applicable legal exception to the right of withdrawal applies.

Opening the outer shipping box does not affect your right of withdrawal, provided the individual product pouches remain sealed.

2. How to Request a Return

To request a return, please contact us within 14 days of receiving your order.

Email: info@xylify.com

Please include your order number and the products you wish to return.

We will provide return instructions and the return shipping address.

After notifying us of your withdrawal, you must send the eligible products back within 14 days.

Please do not send products back without first contacting us.

3. Return Shipping Costs

For returns due to a change of mind, the customer is responsible for the direct cost of return shipping.

If you receive an incorrect, defective or damaged product, please contact us so that we can arrange an appropriate solution in accordance with applicable consumer protection laws.

4. Damaged, Defective or Incorrect Products

Please inspect your order upon delivery.

If your order arrives damaged, defective or incorrect, contact us at info@xylify.com as soon as possible.

Please include your order number, a description of the issue and, if possible, photographs of the affected products and packaging.

We will review the issue and provide an appropriate solution, such as a replacement or refund, in accordance with applicable law.

Your statutory consumer rights are not affected by our return conditions.

5. Refunds

For eligible withdrawals, we will refund the price of the returned products and the original standard delivery costs, where applicable.

Additional charges for express or premium delivery are not refundable beyond the cost of standard delivery.

Refunds will be made within 14 days of receiving your withdrawal notification. We may withhold the refund until we have received the returned products or you have provided evidence that they have been sent back.

Refunds will be issued to your original payment method unless otherwise agreed.

Your payment provider may require additional time to process the refund.

6. Exchanges

We do not offer direct exchanges for change-of-mind purchases.

If you would like a different flavour, please return any eligible unopened products in accordance with this policy and place a new order.

7. Consumer Rights

Nothing in this policy limits or excludes your statutory rights under applicable consumer protection laws.

In particular, the restrictions relating to opened food packaging do not remove your legal rights concerning defective, damaged, incorrect or otherwise non-conforming products.

8. Contact Information

Happy Teeth OÜ

Kopteri tee 2
Vääna-Jõesuu küla, Harku vald
Harju maakond 76909
Estonia